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These terms set out the rules that apply when you open an account with jili3 and use our platform — from how your account is managed to how transactions are handled through bKash, Nagad, and Bank Transfer. Access to this platform depends on your local law and eligible regions, so read these terms carefully before proceeding.
By creating an account and using this platform, you agree to these terms in full. They apply to every session, every transaction, and every support request you make through jili3. We update these terms when our operations change, and the current version is always the one shown on this page — so checking back periodically is a good habit. These terms are written for members who access the platform from Bangladesh. Whether you deposit through bKash, Nagad, or Bank Transfer, the same rules apply to how your account balance is recorded and how withdrawals are processed. We do not distinguish between payment methods when enforcing account policies — your wallet activity is subject to the same verification and review process regardless of which local payment rail you used. If any part of these terms conflicts with a specific information or account notice shown in your signed-in area, the more specific notice applies to that particular situation. For general account conduct, these terms remain the authoritative document. Your continued use of the platform after any update to these terms means you accept the revised version. If you do not agree, you should stop using the platform and contact support to close your account through the steps shown in your account settings.
All deposits and withdrawals made through bKash are subject to these terms, including verification steps shown in your account wallet area.
Nagad payment activity is logged in your transaction history. Any dispute about a Nagad transfer follows the review process outlined in the rights section below.
Bank Transfer deposits appear in your account history within the timeframe shown at the point of submission. Records are available for review in your signed-in account area.
You are responsible for all activity under your account credentials. Sharing access or attempting to operate multiple accounts is a breach of these terms.
Not every aspect of your experience on jili3 falls under this single document. Some areas are governed by specific policies or by the rules of third-party services you connect to. This section clarifies where these terms apply so you know exactly where to look when a question comes up.
These terms fully govern how you open, maintain, and close your jili3 account, including identity verification steps and login security shown in your account settings.
Deposits and withdrawals through bKash, Nagad, and Bank Transfer are covered here. The specific limits and fields shown during a transaction are part of these terms by reference.
Game content from studios available in our lobby — including titles from Pragmatic Play, PG Soft, and CQ9 — is subject to separate provider terms. We make that content available; the provider sets its own rules for how each game runs.
External payment processors, mobile wallet providers, and any linked services operate under their own terms. We are not responsible for changes those providers make to their own policies or processes.
These terms are not a one-way document. You have specific, practical options available to you at any point — to review what we hold, to correct something that is wrong, and to raise a concern if something does not look right. Your transaction history, account details, and communication preferences are all accessible through the signed-in account area. If you find a record that does not match what you submitted — a bKash deposit that shows an incorrect amount, or account details that have drifted from what you entered — you can raise a correction request directly through the support routes shown on this page. We do not require you to submit a formal legal notice to fix a straightforward account error. The process is handled through the same support channels you use for day-to-day questions. What we do ask is that you act reasonably promptly when you spot something: account records are easier to trace and correct close to when the event occurred.
Your full transaction history — bKash, Nagad, and Bank Transfer activity — is visible in the account wallet section once you are logged in. No request is needed to access it.
If your registered details are outdated or incorrect, open the account settings page and follow the update fields shown there. Some changes require identity verification before they take effect.
If a transaction record does not match what you submitted, use the live chat or email route shown in the support section below to log the discrepancy with our team.
You can request to close your account at any time by contacting support through the routes listed on this page. Outstanding balances must be resolved before closure is completed.
If you have a question about these terms, a transaction record, or your account status, the routes below are the ones published on this platform. Use the channel that fits your question — live chat for account access issues, email for written records of a formal concern.
Open the chat widget from any page on the platform. This is the quickest route for account access questions and transaction clarifications that do not require a written trail.
Use the email address shown in the contact section of the platform for formal concerns about these terms, account records, or correction requests that you want documented in writing.
The help section inside your signed-in account area covers common questions about bKash deposits, Nagad transfers, and account settings without needing to contact the team directly.
Your account data is handled according to the practices described in this section and in our separate privacy policy. We collect only what is needed to run your account, process transactions, and respond to support requests. We do not sell account data to third parties, and we do not use your payment history for purposes outside of running the platform.
Your bKash, Nagad, and Bank Transfer history is stored and available in your account for the retention period noted in our privacy policy. You can access it from your wallet at any time.
We use session cookies to keep you logged in and to remember your preferences. You can manage cookie settings through your browser. Disabling certain cookies may affect how account features work.
You are responsible for keeping your login credentials private. If you suspect unauthorised access, change your password immediately through account settings and contact support through the routes listed on this page.
When these terms change, we post the updated version here with the revision date shown at the top of the page. Continued use of your account after that date means you accept the new terms.
These are the questions we see most often from members who want to understand how these terms apply to their account and transactions.
Yes. Every transaction you make through bKash, Nagad, or Bank Transfer is covered by these terms. The verification steps and record-keeping rules apply equally to all three payment routes, and your history is visible in the account wallet section once you are signed in.
Access to jili3 depends on your local law and the eligible regions we currently serve. We do not make legal determinations on your behalf. If you are unsure whether access is permitted under your local law, you should seek independent advice before creating an account.
Open the transaction in your account history and note the details — amount, date, payment method. Then contact support via live chat or email with that information. Our team will review the record against the payment log and follow up through the same channel you used to raise the concern.
The current version of these terms is always on this page, with the last-revised date shown at the top. We do not send automatic notifications for every minor update, so checking this page periodically — particularly before making a significant transaction — is the most reliable approach.
No. These terms require that only you access and operate your registered account. Sharing credentials or allowing another person to use your account is a breach of these terms and may result in your account being suspended pending review.
Contact support through the live chat or email route shown on this page and ask to close your account. Any balance remaining in your wallet at the time of the request must be withdrawn first. The steps for withdrawing through bKash, Nagad, or Bank Transfer are shown in your account settings.