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jili3 is clear about what data we collect from your account, how we use it, and how you can review or update it. Access to our platform and the rights described here depend on your local law and eligible regions.
When you open an account with us, we collect the information you supply directly — your name, contact details, and the payment method you choose to use, whether that is bKash, Nagad, or Bank Transfer. We collect this to process your transactions, verify your account identity, and keep your wallet activity accurate. We also gather technical data your device sends when you connect to our site: browser type, IP address, session timestamps and pages visited. This helps us maintain the platform and address account issues you raise with support. We do not sell your personal data to third parties. Where we share data with payment processors — for example, when a bKash or Nagad transfer is initiated — we share only what is needed to complete that transaction. Any third-party service linked from our platform operates under its own privacy terms, which we do not control. We retain your data for as long as your account remains active and for the period required to meet our compliance obligations. The rights described in this policy apply where permitted by your local law and eligible regions.
Transaction records tied to bKash payments are held in your account history and processed only to complete your wallet activity.
Nagad transfer data is shared with the payment processor solely to initiate or confirm the movement of funds to your account.
Bank Transfer details you provide are used for verification and transaction matching; we do not store full bank credentials beyond what is required.
This policy covers activity directly connected to your jili3 account — from the moment you register to every session you open on mobile or desktop. It does not extend to third-party sites you may navigate to from a link on our pages. The four areas below clarify what falls inside and outside our privacy responsibilities so you know exactly where our obligations begin and end.
Any data you enter during login, account creation or profile updates — including your email address, phone number and chosen payment method — falls fully within this policy. We handle it under the terms described here.
Payment activity processed through bKash, Nagad or Bank Transfer is covered. We record these in your account wallet history and share data with processors only to the extent needed to complete the transfer.
Pages, game lobbies and support materials hosted directly on jili3 are within scope. Usage data collected while you browse these pages is governed by this policy.
External sites, payment gateways operating independently, and linked services outside jili3 are outside the scope of this policy. Their own privacy terms apply once you leave our domain.
You have several clear actions available to you regarding the personal data we hold. First, you can review what is on record by opening your account settings page — the profile section shows the contact details and payment method information we currently hold. If any detail is incorrect, you can update it directly in that section or raise a correction request through our support route. Second, if you want to understand what transaction data we hold in relation to a specific bKash or Nagad payment, you can submit a written query to our support channel with your account reference. We will respond with the information we are permitted to share under applicable rules. Third, if you wish to close your account and request that we remove your data where the law permits, contact us through the published support route; we will walk you through the steps and confirm what can be deleted versus what we are required to retain. All requests are handled subject to your local law and eligible regions.
Open your account settings to see the personal data and payment method details we currently hold. Check the profile tab for contact information and the wallet section for transaction history.
Update your contact details directly in account settings. For changes to payment method records — such as a registered bKash or Nagad number — raise a request through support with your account ID.
Submit a written request to support referencing your account number if you need clarification on specific payment records. We respond with information we are allowed to share under applicable compliance rules.
Contact support to start the account closure and data removal process. We will confirm what data can be deleted and what must be retained under our compliance period, in line with your local law.
If you have a question about how we handle your data, want to raise a correction, or need to understand a specific account record, the routes below are the ones we keep active. Use the channel that works best on your device.
Open the chat widget on jili3 while signed into your account. Describe your privacy question and include your account reference so the team can pull the relevant record without delay.
Send your query to the support email address published in the Contact section of our site. Include your registered phone number or email address and a clear description of the data request.
The Help section inside your signed-in account lists the current contact routes and links directly to the form for submitting a data review or correction request without opening a separate browser tab.
We have configured the platform so that data handling practices are visible and actionable from inside your account. The four areas below describe what we do with cookies, how we store account data, who can access it, and how you request changes.
We use session cookies to keep you logged in and preference cookies to remember your language and display settings. You can review and adjust cookie permissions through your browser settings at any time without affecting your account data.
Your account details — including registered payment methods like bKash, Nagad or Bank Transfer — are stored on secured servers. We apply access controls so that only authorised processes and personnel can reach personal data for defined purposes.
We keep your data for as long as your account is open and for the compliance period required after closure. When retention is no longer required by law or operational need, we follow a deletion process and can confirm completion on request.
To update, query or remove data, use the support routes listed on this page. Submit your account reference with the request. We aim to acknowledge your request promptly, subject to the verification steps shown in your account.
These are the questions we receive most often about how jili3 handles personal data, account records and your rights under this policy. If your question is not covered here, reach out through the support routes listed on this page.
We collect the contact details you enter during registration — name, email address, phone number — along with the payment method you connect, such as bKash or Nagad. We also collect technical session data your device sends automatically when you connect to our site.
We share data only where necessary. Payment processors receive the minimum data needed to complete a bKash, Nagad or Bank Transfer transaction. We do not sell your data. Third-party services linked from our site operate under their own privacy terms, which we do not control.
Sign into your account and open the profile section in account settings. Your registered contact details and payment method information are displayed there. For a full data summary, submit a written request through live chat or email support with your account reference number.
Yes. Most contact details can be updated directly in account settings. For changes to registered payment method records — for example, a linked bKash number — raise a request through support and provide your account reference so the team can verify and apply the correction.
We retain data for the compliance period required after account closure under applicable rules. Once that period ends, we follow a deletion process. You can request confirmation of deletion through our support route; the timeline depends on your local law and eligible regions.
Contact us through live chat or the support email listed in the Contact section of jili3. Include your account ID and a clear description of your request. We will acknowledge it and outline the steps and any verification required to process it.